Privacy Policy

Last updated: 21 October 2026

Profectus Business Consulting Limited respects your privacy. This policy explains how we collect and use your personal information when you visit our website, contact us or request information about our services.

Who We Are

Profectus Business Consulting Limited is registered in England and Wales under company number 10545932. We are the data controller responsible for the personal information covered by this policy.

Our contact details are:

• Office address: Profectus Business Consultancy, Swaffham, Norfolk, PE37 7XD

• Email: office@profectusbc.co.uk

• Telephone: 01760 330214

• Website: https://profectusbc.co.uk/

If you have any questions about this policy or how we handle your information, please contact us using these details.

This policy covers website visitors and enquiries. Where we provide accounting, taxation or business consultancy services, additional privacy information may be supplied as part of our client engagement process.

Information We Collect

Depending on how you use our website and contact us, we may collect:

• Your name, email address and telephone number.

• Your company name, job title and business contact details.

• Information about your business, including its industry, legal structure and estimated annual turnover.

• Information you include in enquiry forms, emails or other correspondence.

• Details of resources you request or download.

• Your marketing preferences.

• Technical information, such as your IP address, browser type, device information and website security logs.

• Information about your website activity where relevant analytics or tracking tools are enabled.

Please avoid submitting confidential financial records, identification documents or sensitive personal information through our general website enquiry forms. If we need this information, we will explain how to provide it securely.

How We Collect Your Information

We collect information directly when you:

• Complete a website form.

• Contact us by email, telephone or post.

• Request a consultation.

• Request a resource or information about our services.

• Subscribe to receive updates, where this option is available.

Some technical information is collected automatically through our hosting systems, security tools and cookies.

How We Use Your Information

We use your personal information to:

• Respond to enquiries and discuss your requirements.

• Arrange consultations and appointments.

• Prepare proposals and take steps towards providing our services.

• Deliver resources or information you have requested.

• Manage our communications and business relationships.

• Operate, maintain and protect our website.

• Understand website usage, where relevant tools are enabled.

• Send marketing communications where we have an appropriate legal basis.

• Meet applicable legal obligations and handle complaints or legal claims.

Requesting a resource does not automatically mean that you have agreed to receive marketing emails.

Our Lawful Bases

We must have a lawful basis for using your personal information. Depending on the purpose, we rely on the following bases.

Legitimate Interests

We rely on legitimate interests when responding to general business enquiries, communicating with business contacts, maintaining our records and protecting our website.

Our interests are running our business effectively, providing helpful responses and keeping our systems secure. We consider the impact on your rights before relying on this basis.

Contract

We rely on this basis where processing is necessary to enter into or perform a contract with you personally, including taking steps you request before entering into that contract.

Consent

We rely on consent where we ask for your agreement to particular activities, such as email subscriptions or cookies that require consent.

You can withdraw your consent at any time.

Legal Obligation

We rely on this basis where we need to use or retain information to comply with applicable law.

Marketing Communications

Where we send marketing emails, you can unsubscribe using the link in the email or by contacting office@profectusbc.co.uk.

You have the right to object to the use of your personal information for direct marketing at any time.

We may retain a limited record of your preference so that we can respect your request not to receive marketing.

Cookies and Website Tools

Our website uses Google Analytics

Some cookies support essential website functions. Other technologies may measure website use or provide additional features.

Where consent is required, we ask for it before using those technologies. 

Who We Share Information With

Where necessary, we share personal information with providers that help us operate our business, including:

• Website hosting, maintenance and security providers.

• Email and IT service providers.

• Providers used to manage enquiries, arrange appointments and deliver requested resources.

• Professional advisers where necessary.

• Authorities or other parties where disclosure is required by law.

We limit the information shared to what is needed for the relevant purpose and use appropriate contractual protections where providers process information on our behalf.We retain personal information only for as long as it is needed for the purpose for which it was collected.

We may retain information for longer where necessary to meet legal obligations or establish, exercise or defend legal claims.

Keeping Information Secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and providers who need the information for their work.

Your Rights

Depending on the circumstances and the lawful basis we use, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your information.

• Restrict how we use your information.

• Object to processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent where processing relies on it.

These rights are subject to applicable conditions and exemptions. Withdrawing consent does not affect processing already carried out lawfully.

To exercise your rights, contact office@profectusbc.co.uk.

Complaints

If you are concerned about how we have used your information, please contact us so we can investigate.

You can also complain to the Information Commissioner’s Office, the UK’s data protection regulator:

Website: https://ico.org.uk/make-a-complaint/

Changes to This Policy

We review this policy and update it when our practices or legal requirements change. The latest version will be published on this page with an updated date.